Fremont, CA: Coatings Specialist / Account Development Representative

Reports to:
Branch Manager

Duties:
Under general direction, responsible for in-house and field product training of wood finishes, trouble shooting finishing problems and supporting field sales of the finishing product lines.

Develop customer satisfaction/loyalty by establishing and maintaining positive customer relations. ADR activities will be 2-3 days per week and will consist of telephone contact with smaller and undersold accounts.

Responsibilities:
• Perform wood finishing training to sales representatives teaching proper application of our wood finishes.
• Provides customer training regarding proper usage and application of finishing products.
• Maintains activity logs and customer service history.
• Receives orders from customers and sales representatives.
• Prepares sales/service invoices.
• May be required to perform general warehouse duties.
• Performs duties from the regional office over the phone approximately 2 days per week. Solicit and process orders from customers primarily by phone and relay to other departments as needed.
• Provide price quotations and understands sales profitability.
• Resolve customer issues and product complaints.
• Resolve customer issues and product complaints.
• Responsible for developing and achieving sales plan.
• Other duties as assigned.

Requirements:
Have a thorough knowledge of wood finishing, trouble shoot finishing problems, understanding of wood finishing equipment and repair, have a willingness to travel and work with wood finishers, have an acceptable driving record, provide proof of current vehicle insurance. 5 years of finishing related experience required. Must pass color test.

Education:
High School Diploma or equivalent required, college degree preferred

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